sales@kingstonjewellers.co.uk | 01977 780180

Returns & Refunds

Returns and Refunds

 We offer the option of a full refund or exchange for items received back within 28 days of the date of dispatch, if the goods are agreed as being faulty or not as ordered. 

Please return any items back to us in the original packaging with all labels and tags intact. Just complete the returns form and post it, along with your invoice and the item you wish to return. 

You are responsible for returning the item back to us and for the return postage. We do no accept responsibility for the item until it is received by us. We recommend that you obtain proof of postage and would advise that you return by Special  Delivery to :

Kingston , Returns Dept , 22 Ropergate , Pontefract , West Yorkshire , WF8 1LY

 Refunds may not be authorised for bespoke items, engraved items, bespoked rings and rings received back more than 28 days after dispatch. When we do accept these items back, they will usually be subject to administration/restocking charges. We will also not refund if it is evident that more than one ring was purchased with the express intention of choosing between them and returning one for a refund.

In some cases, we will contact you before we manufacture a ring to discuss what we can do to ensure the ring will be suitable and therefore not returned. This is especially likely if the item is of high value, e.g. a full eternity ring. We reserve the right to exclude items from the 30-day refund policy , this excludes end of collection sale and clearance items which may be exchanged .

Refunds will be made by the original method of payment.

Exchanging An Item

If you would like to exchange your original item for a different one please be sure to tell us what you would like. If the new item is more expensive we will contact you to pay the difference.

Items that have been purchased using a gift voucher may only be exchanged for another item, or for another gift voucher - no monetary refunds will be given.

Featured Collection

  • 18ct White Gold Three Stone Diamond Modern Design Ring
    18ct White Gold Three Stone Diamond Modern Design Ring 18ct White Gold Three Stone Diamond Modern Design Ring
  • 14ct White Gold Chocolate Diamond Halo Ring 1.20ct
    14ct White Gold Chocolate Diamond Halo Ring 1.20ct 14ct White Gold Chocolate Diamond Halo Ring 1.20ct
  • 18ct White Gold Diamond Bellissimo Pendant 0.90ct
    18ct White Gold Diamond Bellissimo Pendant 0.90ct
  • 18ct White Gold Princess Cut Diamond Solitaire
    18ct White Gold Princess Cut Diamond Solitaire 18ct White Gold Princess Cut Diamond Solitaire
  • 18ct White Gold Pear Shaped Diamond Solitaire
    18ct White Gold Pear Shaped Diamond Solitaire 18ct White Gold Pear Shaped Diamond Solitaire
  • 18ct White Gold Diamond Three Stone Ring 1ct
    18ct White Gold Diamond Three Stone Ring 1ct 18ct White Gold Diamond Three Stone Ring 1ct
Visit us at: 22 Ropergate, Pontefract, West Yorkshire, WF8 1LY